Access to our services

Personal adversity can come in many forms. Loss of a job. Breakdown in a relationship. Poor mental health. Landlord giving you notice. When these things threaten the safe space you call "home", do you have a support network to help you through?

At ihAg, we are part of the support you can call on to manage what comes next.


Practical and emotional support, advice and guidance from our trained Advisors, to help you navigate the issues surrounding homelessness, including welfare benefits, homelessness applications, day to day money management and housing rights.


51 rooms in 13 shared houses across Ipswich, available via Suffolk County Council HRS Support. Accommodation is subject to a needs assessment.


Outreach workers undertake early morning walks of the town to locate people sleeping rough on the streets, and ensure they are safe, and can access support for basic needs. 

In-reach workers offer support to people struggling to maintain a tenancy, and are facing the loss of their accommodation.


Our Advice Hub offers a range of practical support to people experiencing homelessness. C/O Postal Address. Showers. Hot and cold drinks. Clothing. Personal Items. Food Parcels. Laundry Service. Access to No Fixed Abode Bank Accounts. Access to health and mental health staff. Signposting to Recovery services. 

The accommodation we manage is only available via Suffolk County Council. We give very careful consideration to the balance of personalities in each house, and every tenant must be able to cope with shared living. Tenants, please contact the office with any queries.  

To apply for ihAg accommodation visit

Handing over keys to a new home
The Chapman Centre in Ipswich home to the outreach workers for ihag homeless charity

The Chapman Centre in Black Horse Lane, is our "homeless hub" offering 6-day a week emotional and practical support, advice and guidance, for people living with the experience of homelessness, or the possibility of becoming homeless due to adverse personal circumstances.

Whatever your enquiry, please call the team at The Chapman Centre on 01473 232426.

Rain or shine, our Outreach Workers spend the early morning walking through Ipswich town centre to talk to anyone who spent the night on the street. As well as checking on their safety, out team are able invite people back to the Advice Hub for a hot drink and a bite to eat.

If you spot someone bedded down on the streets, please contact Streetlink to report their location, so our Outreach Workers can find them, and offer the support they need.

Toaster, bread and cereal
Tinned food

Because of the generosity of our supporters, our teams can provide emergency food parcels, clothes and personal hygiene items to people who are struggling with homelessness. Our service is not just about providing advice and support, it's also about giving people their dignity back.

If you need help and support, please call the team on 01473 232426

Homeless becomes home cutting paper

Y slept rough in the town following release from prison. Outreach workers spoke to him most mornings, but he wouldn’t engage. After several weeks, Y visited The Chapman Centre for breakfast and a shower and then began to visit regularly. Having built trust, he began to ask for help with his physical and mental wellbeing.

With support from ihAg and other agencies, Y now lives in his own flat and receives the support he needs.

ihAg is here to offer support and advice to every local homeless person who needs it. Whether it's help with a homeless application, tips on managing your money better, support to access a recovery service, or help to maintain your current "home", we are here to help you.

We are offering face-to-face appointments, phone consultations and drop-in opportunities for people to gain information ad support.

Please do not hesitate to contact our support teams, we can, and do, help people every day.