Access to our services

Sometimes life can be difficult. Bereavement, redundancy, divorce, addiction, debt are just a few of the challenges people face. When difficulty comes, do you have a support network to help you through?

At ihAg, we are part of the support.


Trained financial advisers on hand to support anyone struggling to manage money, who would like benefits advice or is at risk of losing their home.


55 rooms in 14 houses across Ipswich, available via Suffolk County Council.


Outreach workers, taking care of individuals on the street with daily walks through Ipswich and working in partnership with health and welfare agencies.


Access to health and education support, a postal address, showers, clothing and food via The Chapman Centre.

For regular updates and more information about our work, please sign up for our enewsletter.

The accommodation we manage is only available via Suffolk County Council. We give very careful consideration to the balance of personalities in each house, and every tenant must be able to cope with shared living. Tenants, please contact the office with any queries.  

To apply for ihAg accommodation visit

Handing over keys to a new home
Talk through your finances over a cup of coffee

Our Money Advisers will talk to you about your own financial situation. They won’t question your choices; they’ll just try to help find the best way to help with benefits, debt management and maximising your income.

Call 01473 213102 to talk to an expert or complete the enquiry form.

Whatever the weather or situation with Covid-19, our Outreach Workers spend the early morning walking through Ipswich town centre to talk to anyone who spent the night on the street. Every day, we meet and support people who, for whatever reason, find themselves in a difficult situation.

If you’re worried about an individual, please contact Streetlink. They will let us know.

The words roof and safety on a Scrabble board
Mindfulness colouring to help reduce anxiety

Although services at The Chapman Centre have been interrupted by the pandemic, there continues to be a point of human contact for people struggling to keep a roof over their heads. Offering a friendly ear, emotional support, practical solutions and advocacy, staff are available 7 days a week.

Please call the team at The Chapman Centre on 01473 232426.

The Chapman Centre provides practical support when times are tough. This can include access to hot meals, a computer, postal address service plus washing facilities. We stock warm clothes and tinned food.

Please call 01473 232426 to arrange an individual appointment to talk through what you need.

Tinned food to help the homeless
Homeless becomes home cutting paper

Y slept rough in the town following release from prison. Outreach workers spoke to him most mornings, but he wouldn’t engage. After several weeks, Y visited The Chapman Centre for breakfast and a shower and then began to visit regularly. Having built trust, he began to ask for help with his physical and mental wellbeing.

With support from ihAg and other agencies, Y now lives in his own flat and receives the support he needs.

Our services are available to all who need them. Whether it’s financial advice or access to housing solutions, we are actively working to end homelessness in Ipswich and the surrounding areas.

During the pandemic, our services may change but our commitment to helping those in a challenging situation will remain. Please do not hesitate to contact our support teams, we can, and do, help people every day.