Privacy Notice

Privacy Notice – February 2022

Should you have a question about this Privacy Notice or the information we store, please contact the CEO of ihAg by email or by post to the CEO, ihAg, The Chapman Centre, 1 Black Horse Lane, Ipswich IP1 2EF or by phone on 01473 213102

Ipswich Housing Action Group (ihAg) respects your privacy and is committed to protecting your personal data. This privacy notice will provide you with information about how we use your personal data.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data. This privacy notice supplements those other notices and is not intended to override them.

This applies to supporters, donors and any others who access our website, but the information which we will process about you will vary depending on how you use the site.  Anyone who attends or accesses our services or support will receive a copy of the relevant privacy notice at that time.

ihAg is the Data Controller for this information unless stated otherwise.

How do we collect personal information?

We collect information from you when you make a donation, sign up to our newsletter, or contact us through the website.

When you use our website, we collect your personal information using “cookies” and other tracking methods.  There are more details about the cookies and tracking methods we use in our Cookie Notice.

What personal data we process and why

We collect and process personal information to:

  • provide you with any services or information you asked for
  • administer your donation or support including processing Gift Aid
  • keep a record of your relationship with us
  • respond to or fulfil any requests, complaints or queries you make to us
  • ensure we know how you want to be contacted by us
  • send you promotional emails or information which we think you may find interesting
  • understand how we can improve our services, products or information by conducting analysis and market research
  • analyse our supporter base and find other people like you who might like to hear from us. We may add or update information from publicly available sources, and/or by engaging other organisations such as Experian
  • if you have opted in to marketing emails we may use the email address to match your account on Facebook or other digital channels to show you ihAg content when using these channels
  • we may use the email address you give us to help us find more people like you so we can grow our supporter base. We use third party service with which you are likely to be familiar such as Google or Facebook.
  • we may use your information to contact you for market research purposes. [You may choose to restrict the collection or use of your personal data for marketing purposes by clicking on the appropriate box in any form on the website or by emailing the CEO (see below)]
  • administer our website and troubleshoot, analyse data or generate statistics
  • monitor website use and personalise the website according to your interests
  • identify potential supporters, donors or other partners
  • meet our legal and statutory obligations and maintain our accounts and records

We may collect and process the following kinds of personal information

  • Your name
  • Your contact details, such as address, telephone numbers, email addresses and/or social media identity
  • Your bank or credit card details where you provide these to make a payment
  • Information as to whether you are a taxpayer to enable us to claim Gift Aid;
  • Details of previous donations to us
  • Demographic information such as postcode and preferences
  • Information about your activities on our website or social media platforms when you interact with us and about the device you use (e.g. IP address)

Any other personal information you provide to us

Lawful basis for processing your personal data

We rely on the following lawful bases for processing your data under the GDPR:

  • Where you have given your informed consent.
  • To comply with our legal obligations. For example in some cases we may need to share your information with regulators such as the Charity Commission, Fundraising Regulator or Information Commissioner.
  • To fulfil our legitimate interests as a charity, where we consider that any potential impact on you, how intrusive it is from a privacy perspective and the rights you have under data protection laws do not override our interests in us using your information in this way. Examples might include meeting our obligations with a funding body, internal and external auditing and quality assurance purposes, and analysing and profiling of our supporters or potential supporters.

How long will we keep your data?

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including to meet any legal, accounting or reporting requirements.

In most cases we keep your information for 6 years after the end of the last financial year when we had contact with you and then delete or anonymise it.  If it is anonymised so that it can no longer be associated with you, we may continue to use it without further notice to you.

If you ask us not to contact you, we will keep some basic information about you in order to avoid sending you unwanted materials in the future.

Data Sharing

We will never share or sell your data to a third party organisation for marketing, fundraising or campaigning purposes.

We may share your personal data with third parties:

  • where it is required by law, for example with HMRC to process a Gift Aid claim
  • where it is necessary to administer the working relationship with you
  • where we have another legitimate interest to do so, for example with a funder, regulator or quality assurance assessor

Data processors

We do not generally use third parties to process your personal data on our behalf, although certain contractors, such as IT, may have access to personal data to fulfil their roles.  In such cases your data is protected by the contracts we have with these individuals or organisations.

Your rights in relation to this processing

As an individual you have certain rights regarding our processing of your personal data.  In certain circumstances, by law you have the right to:

  • Request details of personal information which we hold about you. Contact the CEO (below).
  • Request correction of the personal information that we hold about you
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.  You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it
  • Request the transfer of your personal information to another party
  • Withdraw consent at any time in the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose.

Transfers of Data Outside of the UK

We don’t routinely transfer staff personal data overseas but when this is necessary we ensure that we have appropriate safeguards in place.

We use Microsoft Office365 and other cloud-based services which have a UK geographic location but some of those services may be hosted across other locations.

If you have any questions about this Privacy Notice, or how we handle your personal information, please contact:

The Chief Executive Officer (CEO), ihAg, The Chapman Centre, 1 Black Horse Lane, Ipswich, Suffolk IP1 2EF


Telephone 01473 213102

Complaints & Questions

 If you are not happy with the way we are handling your personal data, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), which oversees and enforces the Data Protection Regulations in the UK:

Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF


Changes to information

It is important that the personal information we hold about you is accurate and current, so please let us know if you believe any information we are holding about you changes or is incorrect or incomplete.

We do not conduct any automated decision making using personal data referred to in this notice.

Changes to this Privacy Notice

We reserve the right to update this privacy notice at any time, and we will post a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.


Cookies are small text files that are placed on your computer or smartphone by websites that you visit. They allow the website to recognise your device and store some information about your preferences or past actions. They are also used to make websites work or work more efficiently.

How we use cookies

When the website opens it will ask you if a Cookie can be placed on your computer’s hard drive. Once you agree, the file is added and the Cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We also use traffic log cookies to identify which pages are being used so that we can analyse data about web page traffic and improve the website experience for our visitors.

Please note that we only use this information for statistical analysis purposes and then the data is removed from the system.

Our cookies never give us access to your computer or any information about you, other than the data you choose to share with us.

Should you wish, you can choose to decline cookies. Your web browser will normally automatically accept cookies, but you can usually modify its settings to decline cookies if you prefer. We suggest consulting the Help section of your browser or taking a look at the following websites or which will tell you about cookies and how to remove them from your browser. However. in a few cases. some of our website features may not function as a result.

Google Analytics

The ihAg is website sets “first party” cookies through its use of Google Analytics. We use Google Analytics to provide us with non-personal site analytics, which in turn help us improve this website. Google Analytics tracking uses cookies in order to provide meaningful reports about web site visitors’ but they do not collect personal data about you. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics only uses first-party cookies. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on any domain other than []. Further detailed information on Google Analytics cookies can be found here.

Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you visit to other websites you should read their own privacy policies.