Privacy Notice – February 2022
Should you have a question about this Privacy Notice or the information we store, please contact the CEO of ihAg by email or by post to the CEO, ihAg, The Chapman Centre, 1 Black Horse Lane, Ipswich IP1 2EF or by phone on 01473 213102
Ipswich Housing Action Group (ihAg) respects your privacy and is committed to protecting your personal data. This privacy notice will provide you with information about how we use your personal data.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data. This privacy notice supplements those other notices and is not intended to override them.
This applies to supporters, donors and any others who access our website, but the information which we will process about you will vary depending on how you use the site. Anyone who attends or accesses our services or support will receive a copy of the relevant privacy notice at that time.
ihAg is the Data Controller for this information unless stated otherwise.
How do we collect personal information?
We collect information from you when you make a donation, sign up to our newsletter, or contact us through the website.
When you use our website, we collect your personal information using “cookies” and other tracking methods. There are more details about the cookies and tracking methods we use in our Cookie Notice.
What personal data we process and why
We collect and process personal information to:
We may collect and process the following kinds of personal information
Any other personal information you provide to us
Lawful basis for processing your personal data
We rely on the following lawful bases for processing your data under the GDPR:
How long will we keep your data?
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including to meet any legal, accounting or reporting requirements.
In most cases we keep your information for 6 years after the end of the last financial year when we had contact with you and then delete or anonymise it. If it is anonymised so that it can no longer be associated with you, we may continue to use it without further notice to you.
If you ask us not to contact you, we will keep some basic information about you in order to avoid sending you unwanted materials in the future.
We will never share or sell your data to a third party organisation for marketing, fundraising or campaigning purposes.
We may share your personal data with third parties:
We do not generally use third parties to process your personal data on our behalf, although certain contractors, such as IT, may have access to personal data to fulfil their roles. In such cases your data is protected by the contracts we have with these individuals or organisations.
Your rights in relation to this processing
As an individual you have certain rights regarding our processing of your personal data. In certain circumstances, by law you have the right to:
Transfers of Data Outside of the UK
We don’t routinely transfer staff personal data overseas but when this is necessary we ensure that we have appropriate safeguards in place.
We use Microsoft Office365 and other cloud-based services which have a UK geographic location but some of those services may be hosted across other locations.
If you have any questions about this Privacy Notice, or how we handle your personal information, please contact:
The Chief Executive Officer (CEO), ihAg, The Chapman Centre, 1 Black Horse Lane, Ipswich, Suffolk IP1 2EF
Telephone 01473 213102
Complaints & Questions
If you are not happy with the way we are handling your personal data, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), which oversees and enforces the Data Protection Regulations in the UK:
Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to information
It is important that the personal information we hold about you is accurate and current, so please let us know if you believe any information we are holding about you changes or is incorrect or incomplete.
We do not conduct any automated decision making using personal data referred to in this notice.
Changes to this Privacy Notice
We reserve the right to update this privacy notice at any time, and we will post a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.
Cookies are small text files that are placed on your computer or smartphone by websites that you visit. They allow the website to recognise your device and store some information about your preferences or past actions. They are also used to make websites work or work more efficiently.
When the website opens it will ask you if a Cookie can be placed on your computer’s hard drive. Once you agree, the file is added and the Cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We also use traffic log cookies to identify which pages are being used so that we can analyse data about web page traffic and improve the website experience for our visitors.
Please note that we only use this information for statistical analysis purposes and then the data is removed from the system.
Our cookies never give us access to your computer or any information about you, other than the data you choose to share with us.
Should you wish, you can choose to decline cookies. Your web browser will normally automatically accept cookies, but you can usually modify its settings to decline cookies if you prefer. We suggest consulting the Help section of your browser or taking a look at the following websites www.aboutcookies.org or www.allaboutcookies.org which will tell you about cookies and how to remove them from your browser. However. in a few cases. some of our website features may not function as a result.