Anyone can become homeless. We're here to help
More than just a homeless charity
Who we are
ihAg is a highly respected local charity, focussed on supporting people who are living with homelessness or at risk of becoming homeless due to personal adversity.
The Chapman Centre
Our homeless hub in the centre of Ipswich is open six days a week, offering advice, advocacy, information and support, as well as practical help including showers, laundry, hot food and drinks, a warm safe space, a postal address, and access to physical and mental health care.
Housing
ihAg manages a number of properties across Ipswich, providing single rooms in a safe, often supported, environment for people to begin to rebuild their lives.
Outreach
ihAg staff go into the town to engage with people who are rough sleeping to check on their welfare and help them to access other support.
The ways we support
Recent stats
ihAg is here to offer support and advice to every local homeless person who needs it. Whether it's help with a homeless application or benefits, support to access a recovery service, or help to maintain your current "home", we are here to help.
(Figures below are for the calendar year 2025)
6,176
Visits to the Chapman Centre (by 518 individuals)
926
Showers provided
1,377
Breakfasts provided
1,140
Face to face advice/advocacy appointments
395
Laundry serviced
38
Rooms available to accommodate service users
Our services
What we offer
Personal adversity can come in many forms. Loss of a job. Breakdown in a relationship. Poor mental health. The landlord giving you notice. When these things threaten the safe space you call "home", do you have a support network to help you through?
At ihAg, we are part of the support you can call on to manage what comes next.
We know that no-one chooses to sleep rough. But this can feel like the only option for some.
Our Outreach workers are out early every morning looking for people who are bedded down, so they can offer breakfast, showers, and a safe space to access other support services.
We believe everyone has the right to a safe space to call home.
That's why we are working hard to increase the amount of accommodation we manage, to ensure more people have access to affordable housing.
Advocacy
Practical and emotional support, advice and guidance from our trained Advocates, to help you navigate the issues surrounding homelessness.
Practicalities - showers, laundry, etc
Our Homeless Hub offers a range of practical support to people experiencing homelessness.
Outreach
Outreach workers undertake early morning walks of the town to locate people sleeping rough on the streets, and ensure they are safe, and can access support for basic needs.
Accommodation
We currently offer 38 single rooms in 11 shared houses across Ipswich.
Homeless Hub
The Chapman Centre
The Chapman Centre in Black Horse Lane, is our homeless hub offering support 6 days a week for people living with the experience of homelessness, or the possibility of becoming homeless due to adverse personal circumstances.
This includes advice, information, advocacy and guidance, as well as practical help including showers, laundry, hot drinks and food and a warm safe space.
Who we help
Meet those we’ve helped
Read some of the real life stories from those we’ve helped, giving insight into the challenges they’ve faced and how personalised support made a difference.
"I lost everything. My home. My mind. My hope. Every day was hard, just trying to stay warm, find food. Nights were the longest, so alone. Then I found you."
“Thank you for all your support this year, and giving me hope that there is a future for me .”
F came to Ipswich having left a violent relationship and was staying in a cheap local hotel. By working with local partners ihAg staff secured short term accommodation and ongong support for F.
“Thank you for all your support this year, and giving me hope that there is a future for me .”
"I lost everything. My home. My mind. My hope. Every day was hard, just trying to stay warm, find food. Nights were the longest, so alone. Then I found you."
F came to Ipswich having left a violent relationship and was staying in a cheap local hotel. By working with local partners ihAg staff secured short term accommodation and ongong support for F.
How to help
Get involved
We are incredibly grateful for every donation of time, money or essential items, which comes to ihAg from local individuals, groups, schools and businesses. Find out more about those who support ihAg.
Vacancies and volunteering
Any current vacancies are published on this website.
We are also looking for volunteers to help us deliver our vital service. If you are interested in giving your time, please get in contact.
Make a Donation
We are incredibly grateful to the many individuals and organisations who continue to support ihAg through their kind and generous donations.
All donations help us create opportunities, provide resources, and make a meaningful difference within our community.
Donating items
For someone facing homelessness, even the smallest item can make a huge difference.
A clean pair of socks, a hot drink, or a basic kitchen set isn’t just practical it can restore confidence, dignity, and a sense of normality during a very difficult time.
Whilst we are committed to ending homelessness, we know that this is not something we can achieve without help.
We are proud to work with other partner agencies across Suffolk, and are incredibly grateful for the support we receive from individuals, community groups, schools, faith groups and businesses in and around Ipswich.
Every single donation makes a huge difference to someone who is homeless. Whether you give time, money or goods, you are also sharing hope and kindness. Thank you so much.