Money Advice

Money Advice Service icon

ihAg’s Money Advice Service is a free, confidential and professional service which is here to help you to find a solution to your debt and/or benefit problems. We are based at Carr Street.

Our friendly team of advisers can support you by phone, email or face to face and will do so in a relaxed and non-judgmental way. Follow the links on the right or read on.

The service has successfully been helping people cope with debt and to manage their money better for over 18 years, so has great experience in dealing with all sorts of financial worries and problems.

View Money Advice Brochure

Who can attend?

The simple answer is that we are able to see anyone who has debt, benefit or budgeting issues and who is struggling to cope.

How to make an appointment?

There are several ways of contacting us:

You can use the ‘Contact us’ form on this website by clicking here or you can telephone between 9 a.m. to 5 p.m. Monday to Friday on 01473 213 102 – select the money advice option.

You can also visit us at our Carr Street office during opening hours, Tuesday to Friday 10.30am to 1pm, to speak to a member of the Money Advice team.

You can complete a referral form by clicking on one of the links below and either return the completed form by email to or post to Money Advice Service, 22-24 Carr Street, Ipswich IP4 1EJ.

If you are already working with another agency, then you can ask them to complete a Referral Form (Agency) on your behalf, and send it to us.

Please be aware that our offices are on the first and second floor at Carr Street and we do not have a lift. Therefore, if you cannot attend the office, please let our staff know and we can arrange to meet you elsewhere or advise you over the telephone. We also hold drop-in surgeries at other locations including the Chapman Centre, ISCRE, and Women’s Aid.  Please contact us for more details on our next scheduled dates.

What help do we provide?

There is a range of things that we can do to help (and these are listed below) but, in order for us to do this, we will need you to explain what the issues are, look at all the relevant letters you may have concerning your debts (even if you haven’t opened them all) and look at your income and expenses.

Debt Advice

      • Negotiation/letter writing – we can help negotiate how much and how often you pay back money you owe
      • Court representation – we can assist with completion of forms and may represent you at possession proceedings
      • Dealing with harassment and/or bailiffs
      • Budgeting advice
      • Minimising debt/maximising income – this may mean applying for the correct benefits as well as looking at how you can reduce the amount you spend each week
      • Dealing with priority and non-priority debts including rent, Council Tax and DWP debts – some debts, if left unpaid, can have a greater consequence than others
      • County & magistrates court matters
      • Insolvency – advice on Individual Voluntary Arrangements (IVAs) and advice and assistance with bankruptcy and Debt Relief Orders

Welfare Benefits

      • JSA/sanctions/hardship
      • Employment Support Allowance
      • Universal Credit
      • Housing Benefit/Council Tax reduction
      • Tax credits
      • Statutory Sick Pay
      • Personal Independence Payments
      • Child Benefit
      • Income Support

Local Welfare Assistance Grant Applications

      • Emergency Relief Applications for Food

Through adversity to security