The Housing Service icon

We have been supporting individuals in our Hostels for over 40 years. Our Housing Team is responsible for supporting up to 55 tenants in 14 shared houses in Ipswich, including one house for people in ‘recovery’ (from drug misuse), called the Safe House. Tenants usually stay with us from between 9 and 18 months. We will then assist with Move On support in the first few months after they move out to help with adapting to the changes needed to sustain their own accommodation.

View Housing Brochure

To apply for ihAg accommodation visit www.suffolk.gov.uk/hrsaccess  Please feel free to call our office if you have any questions about ihAg Housing Supported Accomodation or stop by our office at Carr Street between 10.30 a.m. and 1 p.m. Tuesday to Friday (or phone during office hours 5 days a week), or use the ‘Contact us’ form.


The houses are owned by ihAg, Ipswich Borough Council, Orbit Housing Association and Home Group Housing Association, but are all managed by ihAg. We give very careful consideration to the balance of personalities in each house, and every tenant must be able to cope with shared living.

What are the houses like?

The 14 houses are scattered around Ipswich but most of them are near to the town centre. They are either detached or semi-detached houses that have been converted into bedsits. Each house has from 3 to 5 tenants who have their own room but share a kitchen and bathroom. You would have a lockable, furnished room (bed, a fridge, small table, chair, wardrobe and chest of drawers) of your own but share a kitchen, toilet and bathroom with up to 4 other tenants.

How much does it cost?

The weekly charge in 2019/20 is £150.50 per week. This covers rent, heating, lighting, use of a cooker and washing machine, hot water plus £11 breakfast vouchers. The charge is reviewed each year. You may be able to get some help with the costs if you are eligible for Housing Benefit and we can help you to apply. It is important to remember that the rent is your responsibility even when you do receive Housing Benefit. The weekly cost that Housing Benefit will not cover is usually £21.00 (however this depends on the benefits you may receive) which you will have to pay.

Who can apply?

If you are over 18, living as a single person (this includes couples with no dependent children – we do have four rooms that can be used for couples of if you are a parent whose children do not live with you) and you have nowhere satisfactory to live, or are about to have nowhere satisfactory to live, then you can register for accommodation.

We cannot house anyone immediately and we are unable to house anyone with high-level support needs. To live in an ihAg House you must have already registered with the HRS Access System at  www.suffolk.gov.uk/hrsaccess You will then be interviewed by one of our Housing Team.


When we consider a potential applicant for housing we will need to verify your identity so any proof of identification such as birth certificate, passport or driving licence would be appreciated. If this is not available you need to speak to us as we can consider other forms of identification or may be able to assist in you in obtaining identification. Identification is needed at all stages of the housing process so it’s good to get it now, it can also help with getting bank accounts and employment.

We cannot offer you a room if:

  • you would be housed automatically by the Council or other body if you contacted them
  • you lose touch with us and we cannot contact you
  • you find other accommodation which suits you
  • you want to live with your partner but the few double rooms we have are already occupied, or
  •  you have rent arrears with a former landlord; however our Money Advice Service can help you to negotiate with your former landlord and once you are making regular payments to them, we will consider housing you
  • our accommodation may not be appropriate for your needs

What support will I get?

The ihAg Housing Team offers support to tenants during weekdays – Monday to Friday from 9.00am to 5.00pm.

You and your support worker will meet regularly to think about what support you need and together we will work on a plan to achieve this. We will both review this support plan on a regular basis and will change it as you grow more used to living in our hostel and work towards finding your next place to live.

You will be encouraged to drop into the office without an appointment between 10.30am and 1.00pm from Tuesday to Friday to seek help, assistance and support from members of the Housing Team on housing related and sometimes personal matters. We advise that you use our headquarters address for all your mail because it is secure and you will always be able to collect it during these times.

You can make an appointment to see a member of staff at any time Monday to Friday between 9.00am. to 5.00pm. If you work and cannot meet during these times then we are able to make appointments at other times.

If you need help with managing your money there is a money advice “drop-in” at the office Tuesdays and Thursdays, where tenants can get quick advice on how to deal with critical situations e.g. your benefits stopping. ihAg’s Money Advice Service can also offer “fast tracked” appointments if the problems are not urgent or are more complex.

If you live in the Safe House you will have to attend weekly house meetings as part of your agreement to stay there. House meetings are held at other houses whenever a specific need is raised either by the tenants or the Housing Team.

Moving On

Our hostel accommodation is not a long term solution and at some point, when you are ready, we will work with you to find more permanent accommodation where you will be managing your own tenancy.  Social housing will be considered as will the private rented sector.  Sometimes moving to another hostel which is able to support you better may be an option.

Support in your new home

We realise that although a new home can seem exciting it can also be quite daunting.  A member of the Housing Team will continue to support you for an agreed time to make sure you are able to maintain your accommodation and, importantly, know where to go for help if you need it.

Through adversity to security