Background Information

Jools Ramsey

A message from Jools Ramsey, ihAg CEO

Who cares if no one cares?

I asked myself this when I took the job towards the end of 2019. The causes of homelessness are many and varied. More often than not, people at risk of losing their homes have faced some of life’s biggest challenges – bereavement, addiction, redundancy or separation. It’s usually complicated to unpick the reasons why their finances end up in a muddle. But it is very true to say it really could happen to anyone.

At ihAg, we have spent the past four decades working tirelessly to support anyone in the Ipswich area facing financial hardship. Currently, the team of forty volunteers and staff work across three service areas to provide practical assistance and support to anyone seeking help. These are:

The Chapman Centre Housing Money Advice Service
  • Subsidised meals
  • Washing facilities
  • Outreach workers
  • Support services such as medical, education and welfare advice
  • Activities and a daily point of human contact
  • Housing to individuals facing homelessness
  • Medium term support to help get people back on their feet
  • A safe place
  • Practical assistance
  • Free guidance and advice for individuals facing financial hardship
  • Qualified and experienced money advice advisers
  • A signpost to financial solutions

I am extremely proud of the team at ihAg. Their understanding, patience and caring nature embodies everything ihAg stands for and their willingness to support anyone facing adversity is remarkable.

In addition to the income generated by rent from our properties, we are very grateful to the funding we receive from the following organisations:
• Housing Related Support (via Suffolk County Council),
• Ipswich Borough Council
• Money Advice Service Debt Advice Project
• Big Lottery Fund
• Tudor Trust
• The Mrs LD Rope Third Charitable Settlement

We are also very grateful for those businesses and individuals who support us privately. If you would like to support our work, please visit the Support Us page.

As part of our commitment to reducing homelessness in the community, not just those living on the street but also those who ‘sofa surf’ or live in hostel accommodation, we have a strong commitment to campaigning on behalf of all single homeless people. We campaign for their right to be housed and their right to be heard. In order to maximise this call to action, we work in partnership with national campaigning organisations including:
• Homeless Link
• Shelter
• Crisis
• Norfolk and Suffolk Probation Trust
• Furniture Project

We are a founder and active member of the Ipswich Locality Homelessness Partnership, based at the Chapman Centre.

Since joining ihAg, the world in which we operate has changed and we, as a charitable organisation, have had to adapt to ensure our staff, volunteers and those we talk to daily are protected. Our services have adapted to meet the changing needs faced by those in our care. We will continue to support everyone who needs our help and we will continue to do our best to ensure no one who is facing homelessness will face it alone.

We care.

Ipswich Housing Action Group – it’s in our name.

Jools Ramsey.

Through adversity to security with the ihAg logo